Find answers to your questions
I want to change my order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
I am missing an item from my order
In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently.
You've sent me the wrong item
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently.
We ship only to US Mainland states. If you didn't receive your order after the stated delivery timeframe, please contact us as soon as possible.
Customs & Import Fees
When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.
How do I track my order?
After the order. you will receive the link to shipping provider.
Returns & Refunds
Can I exchange my item?
If you are US citizen, you can exchange your items via our contact form.
How do I return my items?
You have up to 90 days to start your return. Check out the information in our Returns Page.
Received a faulty item?
We're sorry to hear you have received a faulty item! Please contact us immediately.
Oops... Nothing found
Can I still purchase from your store?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
Is it safe?
We are spraying everything. Even your aunt Karen!